Having technical and professional support remotely, conflict resolution in a short time, and savings in face-to-face costs are some of the benefits of remote database support.
In the era of globalization, computer solutions are present without the need to coexist in the same geographical area, giving you the resolution to conflicts without the need to be present. These are the times of interconnectivity and remote operation.
In this way, remote database support is presented as a B2B relationship, where different database services including database tuning, backup and disaster recovery, database migration, development, deployment, and security are provided remotely, at different scales of intervention and periodicity.
It is ideal for those companies that have a developing IT infrastructure or, failing that, a robust one since they have basic pillars to apply them, such as the Internet or technological equipment, and that are part of the company’s operational chain.
Therefore, below, we will present 6 reasons why your company needs Remote database support and why you should apply it to your business.
1. Digitization Helps Your Business Progress
The digitization of some productive stages of your business will help you improve operability and create an environment of accessibility. And, ultimately, it will allow remote database support.
Virtualization allows you to transfer the analog to the digital through the implementation of systems and/or software, all in order to enhance the key production stages within your company.
Thus, you can find solutions for database tuning or backup with the management of database systems, such as Everconnect, and in case of implementation problems, you can go to them.
In this case, virtualization is vital for remote support, since the operation of software focused on remote management and handling of assigned equipment is needed. For this reason, basic aspects such as the internet in the dependencies are relevant.
2. Remote Database Backups
Information is important to the operation of a business, whether in the form of facts or figures. Imagine that you lose a month’s accounting information due to a ransomware attack or system problems. Terrible, right?
To avoid this type of problem, backups are created every certain period of time with that vital information, thus protecting itself against possible loss.
Backups can have physical destinations (from External Hard Drives to Raid Disks mounted on a Server) and virtual destinations (Cloud, Data Center), so the backup is multifocal. Remote support is committed to covering both forms of backup, but, above all, to responding and covering in the event of loss of information, so it is a preventive and reactive service.
3. Remote Diagnosis And Monitoring As Immediate Help
On more than one occasion, there are functioning problems and your workers don’t know what’s going on, so remote database support is one option to find out. In these cases, remote diagnosis facilitates accessibility to systems, data readings, and configuration, allowing information to be collected and, with it, the solution.
One of the benefits of remote diagnosis is the prompt response to the request, without waiting for the technical staff to transfer, helping you reduce downtime. In those instances in which the solutions must be face-to-face, remote diagnosis helps to create a prior action plan, so that the response on the ground will be more optimized and focused.
4. Real-Time Monitoring
For its part, remote database support software allows you to monitor the operation of your data in real-time, detecting possible vulnerabilities or attacks in the shortest possible time. Thus, the correct use of the network by the parties involved is supervised, while at the same time reducing the chances of attacking equipment and systems.
This is a deeper, but necessary, scale of remote database diagnosis for your business since it requires active participation from the technical team. The idea is to invest monitoring time for a timely and effective reaction, all without letting your business go down.
5. Support For Remote Workers
One of the benefits of the remote system is that it is not tied to one place for support. In other words, it is not vital that all your devices needing requirements are in a single location since if they have internet access they can be diagnosed and resolved from anywhere without inconvenience. It is enough that they have access to remote control software and they will be able to allow access from outside.
This is a great benefit for those companies with remote workers, which have been promoted globally in recent times. The pandemic led companies to digitize work and failing that, workers to take their work home, which is why IT went from focused to multipositional solutions.
And it is not that it has been a paradigm shift, the tools existed and it was only strengthened according to the demands of the context. So, if you have employees working from home, who have problems with their database performance and you need prompt professional solutions, remote database support is a great option for your business interests.
6. Strengthen Your Business Data Security
Computer attacks are the order of the day, damaging systems and stealing information from databases in order to ask for money for its release, as is the case with ransomware. Although the protection of computer systems goes beyond remote events, this is the first fence to deal with inconveniences quickly and thoughtfully. It is one of the first forms of alert, so to speak.
For this reason, the remote system is thinking about the prevention and constant diagnosis of the systems, since a preventive diagnosis plan is executed on the users’ computers, in the background, without the need to intervene directly on their equipment. In turn, anomalies in network configurations are monitored, in order to detect and mitigate them in time, strengthening the use of equipment by workers with good practices.
To Sum Up
The main idea of remote database support is to respond appropriately and effectively to simple requirements, and create medium and long-term action plans such as database backups, which to date are the most reliable when restoring information after an attack for big problems.
It is an excellent combination together with face-to-face services since in this way response times and coverage are strengthened at various scales and depths of execution, always thinking of the client and end user.