A Guide To Improving Your Organization’s Next Open Enrollment Period

Many adjustments have had to be made by businesses as a result of COVID-19 and its accompanying restrictions. One of the major ways in which businesses operate has changed, for example. A great deal of employees remain working remotely, which has proven to be effective for these employees. However, for the human resource professionals overlooking these employees, many challenges have arisen over the past two years. Of these challenges, one in particular stands out: navigating the health benefits of each employee through open enrollment.

For many employees, health benefits and policy enrollment periods are the least of their worries. Dealing with the overarching anxiety they’ve felt since the start of the pandemic is where most employees’ brains are. As a result of all of this worry, employees not much focus is being placed on their health benefits. Businesses are responsible for making sure their employees are in the loop regarding their benefits despite this, but the challenge now is that they’ve got to do so digitally.

It is clear that a new approach is necessary to ensure all workers have the details they need to make the best decisions for their wellbeing and that of their families. Fortunately, working with an experienced provider of business process outsourcing (BPO) solutions can help boost employee engagement during the open enrollment period.

Identifying The Strategy Fit For Your Employees

The ‘new normal’ that has swept over businesses nationwide has truly shaken up the way that HR departments are approaching these open enrollment periods. These departments can no longer rely on the same tactics and strategies they once did in the office. Things like thick documents and a one-on-one meeting with employees in a physical office space aren’t the safest options anymore. These HR departments are then tasked with making a genuine connection with their employees remotely, which is why enrollment processes that effectively utilize the technology and live guidance from business process outsourcing partners will ensure the best results.

Of course, the first step remains true. Adequate delivery of all source materials is necessary for employees to remain in-the-know regarding their organization’s policies. Digital delivery is now required, so organizations will have to adapt accordingly. Once distributed, employees should be made aware of additional steps to follow.

Following this, a microsite is a great way to reinforce the information found in the digital documents distributed to employees. Once enrollment is open, employees should flood in and complete their enrollment. When necessary, having live experts available can simplify the process if an employee is struggling.

Without proper guidance, many organizations will fail to ever make a meaningful change in regards to open enrollment. Any organization hoping to improve these enrollment struggles should consider how Conduent can improve their open enrollment engagement through their BPO services. To learn more about the types of services offered by Conduent, take a moment to check out the infographic paired alongside this post.